Our Reviews

Exceptional Car-Buying Experience with Javier Garcia at Penske Buick GMC of Cerritos! I recently purchased a 2025 Buick Encore GX from Penske Buick GMC of Cerritos, and I couldn't be happier with my experience! From start to finish, Javier Garcia, my sales consultant, provided outstanding service, making the entire process smooth, transparent, and enjoyable. Javier was incredibly knowledgeable about the Encore GX, taking the time to explain all of its features and ensuring I found the perfect model to fit my needs. He was patient, attentive, and genuinely cared about making sure I was completely satisfied with my purchase. His professionalism and friendly demeanor made the car-buying experience stress-free and even exciting! The entire team at Penske Buick GMC was welcoming and efficient, but Javier truly went above and beyond to make this a five-star experience. If you're in the market for a new vehicle, I highly recommend Javier Garcia—he's the best! Thank you, Javier, and the Penske Buick GMC team for making my purchase of the 2025 Encore GX such a fantastic experience! 🚗✨ #BuickEncoreGX #HappyCustomer

great service provided by the entire team from start to finish !

Jose was great and Octavio was fantastic.. the rest of the staff was very friendly and I love my new car

Excellent, expert service - very knowledgeable and helpful. They personalized my whole car-buying experience which made it quick and easy.

Great overall experience. Wasn’t trying to rush me and let me ask questions and think about next steps etc

It was nice and organized

I brought my Hummer in due to a puncture in my rear passenger tire. I have the tire package, which is supposed to cover a replacement, but they only patched it up instead. Additionally, they don’t offer drop-off or pickup services for customers, so I had to arrange my own tow truck to get my vehicle to the dealer and book an Uber to pick it up. When I got my vehicle back, I noticed they had performed a system update and addressed some recalls. However, my car felt different—the alignment was completely off, and my Super Cruise function wasn’t working properly. Now, I have to waste another two days bringing it back in again to fix these new issues.

Valerie Lopez kept her word on getting a specific truck I was highly interested in and did a great job on that, also the communication was great very straight forward, and got it done quickly

Hey guys. The visit started out fine. The price I was quoted for the work was terrible. $1,635 to change the headlight bulbs and $625 for a new gas cap. Just unbelievable.

Service writer and service met expectations.

Prompt service as usual.

Alex was amazing

Waiting for over two hours for an oil and filter change and a routine inspection is excessive and very poor service. What is the point of making an appointment if somebody has to wait that long? The service rep told me it would be 60-90 minutes, and when I arrived back at the dealership after 90 minutes, I found my car parked in the east parking lot and could not locate my service rep. Apparently he was at lunch, and the work on my car was completed. What’s wrong with that picture? Why should customers wait while an employee is at lunch? Can’t service appointments and employee breaks be coordinated so that cars with completed work are available? Fortunately, there was another service rep who was kind enough to assist me - after he took care of three of his own customers and after he was able to find the keys to my car. That was another 30 minute wait. I only went to this dealership for service because it is close to the shopping center. Next time, I’ll think twice about how much Penske thinks about my valuable time.

Poor customer se

Didn't check leaks

Saturday, April 12th, I dropped off my truck for service and I left my sunglasses in there expecting them to be there later on. I picked up my truck the same day. The following say, I was wondering where my sunglasses were. I came up with the assumption that the workers probably accidentally took them. I called customer service and transferred me to talk to the manager. The manager never answered and I called multiple times. I still don't have my sunglasses till this day. I don't want the dealer to pay for my glasses, all I want is for them to be careful. This is the first time this ever happened in the 10 years I've been coming to this dealer. I don't want this to happen to other customers.

Truck buying experience was great. Camille was fantastic, very knowledgeable.

...

Alex was very helpful and knowledgeable about the vehicles.

I've been purchasing and having my vehicles serviced for over 35 years at GMC Cerritos. I appreciate how I can make an easy appointment that meets my schedule and I always have a 100% follow through upon completion. Albert Valencia always receives me with professioalism and kndness. He never ceases to be transparent with me regarding the immediate work and or any future needs. I would like to thanks GMC Cerritos leadership for expecting only the highest expectations with their employees and meeting the needs of their clients.

The customer service was great. I asked for a specific car, and price, I was given multiple discounts and took my car with the payments I wanted. Super happy with my purchase.

Excellent service

Everyone at the dealership was extremely knowledgeable, kind, and helpful! From my first phone call until I drove away in my new truck, everyone was outstanding!

Scheduled appointment for service online. Was simple and easy to do. Dropped my vehicle off, and picked it up 2hrs later. Service Attendants are fast, friendly and courteous.

Always a pleasure, especially with Service Rep. Albert.

I wish the service person can mention about coupons for service.

Anthony was great, very friendly and professional

great sercice

It was very intense buying a new truck trying to get the best deal but at the end they work with me and help me get through it and I am very pleased.

All departments, Sales, Finance and Service did an amazing job to ensure I left happy and with the vehicle I wanted. I always receive top notch service from this dealership.

Fast and Easy service!

Very attentive and friendly

You finished repairs asap. Kept me informd as to progess.

MY EXPERIENCE WAS GREAT - ARRIVED FOR AN OIL CHANGE

Darren and Javier made it a very easy process, I came from out of town to see a truck I found through the gmc web site. There was never any pressure to make the deal, every one was very accommodating and made it an overall pleasurable experience.

Muy amables y todas mis dudas las respondieron el vendedor y el que realizó el papeleo exetentes personas

The sales Person was excellent, really helpful and kind same as the Finance people I just had an Issue with one of the service Managers who told me to get out of there when I was looking one of the truck on the back lot, No respect and he made me felt like I was stealing something. I'm Mexican and I felt discriminated for this specific person, That's not the way to treat customers specially when I bought a $100,000 Truck. Hopefully someone can do something about this.

Checking in and paying at a booth is not a good experience.

as always very nice, informative good service.

Camile was great. She was helpful and relayed information when she received it. She was even waiting for me when my Uber dropped me off at the dealer. Exceptional service.

Excellent

Congratulations to Albert Valencia, service advisor! We had a 7 AM appointment and he was ready for my car. The technician found an unforeseen leak. Mr Valencia called me and I gave him my approval immediately to go ahead and fix the leak. The car was ready on the same day!

The sales person Anthony Aguilar was excellent. He was very kind and informative and was not pushy at all. I noticed though on the sales form that the salesperson written on there was a Camille Soto so I asked him about it. He said that since I communicated with Camille the day before regarding a 2022 GMC terrain used vehicle that they have in stock. I told her that I can come in the following day after I spoke with her to look at the vehicle and she said that she will not be there that day, but she will endorse me to somebody else. Before I went to the dealership, I called there, and Tony was the one who spoke with me on the phone. He pointed out that since the 22 terrain did not have a roof rack that I thought I absolutely wanted for a vehicle, he told me about a couple of brand new 2024 models they have in stock that he said was marked down quite a bit. That was the reason why we went to that dealership after I have been to another dealership, looking at some of their used SUV in the category that I was looking for. I truly recommend that Tony gets all the credit for the sale. Like I said he was very nice, even though there were some mishaps with our experience there at the dealership, I still think I had a really good experience buying my vehicle from there.

GOOD CUSTOMER SERVICE

They were on time with the estimated schedule and I was surprised to find out that a few minor ad were done also. Very satisfied

The facility was very neat and clean and the salesperson Valerie Lopez was very knowledgeable and courteous

I called and spoke with Matt at 10:30am last Wednesday. We agreed on a price within minutes and I showed up at 12pm. They had me on the road by 1:20. That was the most efficient and pleasant car buying experience.

The service agent was prompt, courteous and professional in getting me in to address my concerns.

The gentleman that serviced my vehicle was knowledgeable and professional. Answered all of my questions

Quick & professional.

Friendly staff, fast service

I had the best experience. Camille was very efficient giving me different finance options even before coming in. Javier was very friendly and showed us the vehicle. We went on a test drive. Octavio handled the financing very quickly. It only took a couple of hours to be done with everything.

Clarissa in Sales was great. She was knowledgeable and made the experience hassle free. Dealership was clean. People were nice. Finance was nice and helpful. My only complaint was finance didn’t know his products as well as he should have.

He gave us excellent customer service very patient and understanding to what I was looking for .

Excellent customer service

Great customer

..

Perfect

I want more answers to updating my perfect truck why can't I get any answers small things I would think I could get help with. side molding tape getting old misc.

Quick service like always

I went smooth! Alex listened to what I wanted and made it happen. Everyone at the dealership was kind and helpful

I was in and out within an hour.

Easy straightforward no bs perfect

I got charged way over my limit. I told salesman I wanted basic oil change with coupon I gave him.

Very unimpressed with the service writers. Every time I go there I feel like a 3rd class citizen while waiting to get checked in and waiting for return calls. No since of urgency and don’t get called back for several hrs. I honestly feel like they don’t care about the customers dropping off their vehicles. And to top it off. I go to pick up my truck and get handed a bill, not only when I dropped it off said I got the service contract but he looked it up. Yet still a bill till I told him again I had the service contract. Just another reason I feel like they don’t care about their customers undecided if I’ll be taking my truck there for service anymore.

My car was starting sluggishly and they diagnosed it correctly. I’m a happy driver again!

Michael was professional and thorough

Got me in and out quickly

NA

Excellent service I had appointment I was greeted about representative very professional and courteous the service I had done took about a hour and forty five minutes I waited in the waiting area which really was nice with big screen tv and free coffee

Always receiving Amazing service from this dealership.

I was Excellent!

Best most professional service ever

Muy buen servicio y mucha amabilidad

They managed to make it happen and got the truck I had been wanting.

The atmosphere was very nice

You guys didn’t fix anything and completely ignored my concerns. Nothing works it was a fake fix. I’m taking it elsewhere

Fast service

Matt and Camille greeted us warmly as we walked in. Camille was very knowledgeable and helpful with our questions and spent the time needed to address them. The experience was comfortable and stress free.

Stephanie provided wonderful service. She clearly set my expectations for timing and was communicative.

Since the first step into the dealership all the staff was welcome. My sales Clarissa was amazing. Very knowledgable and went out of her way to accommodate. I never felt pressured. Once I selected the vehicle it was a smooth process. I drove out of there with a huge smile.

Excellent customer service! Stephanie got me in right away for an appointment. I live in AZ and was on vacation when my car had problems. I got my car back the following day. She was always smiling and communicating amazingly with me. Got a driver to drop me off at Enterprise. Called my husband and updated him also as he was in AZ. She also helped with the warranty company. She was stellar!

Stephanie, is always professional, friendly and helpful.

Asked them to check my brakes & they didn’t tell me anything about them. Just changed the oil & sent me on my way. Also wanted to change my headlight & she told me its very expensive just do it myself. Not very helpful here

The service personnel were very friendly and helpful.

Everyone was so helpful! Thanks to Camille for making me feel comfortable and sharing every detail regarding the car.

Alex Morales was great

My long term relationship with Penske Buck has been outstanding. Working with Albert Valencia that always receives me to service my vehicle sets me at ease. He is transparent with my vehicles information. He continuously guides me through the process. Thank you

VERY HELPFULL AND ATTENTIVE

Very nice

Albert was very efficient and very good at explaining my cost.

When I arrived, Stephanie greeted me with kindness and professionalism. She proceeded to tell me about my options and kindly answered all my questions.

Friendly and fast service

I had a great 10/10 experience. Jose Solis was my sales person and he was great from the time i walked in , till the time i walked out with my new 2025 Yukon. the rest of the team was great as well.

Paid for diagnostic on vehicle. Got a second opinion from another shop. Cost half of what they wanted for repair

Everything was done as requested, I'm very happy with the service. Thank you

Prompt service. Reasonable price. Great coffee

They completed my oil change and safety inspection very quickly

Really professional

Albert #1

The service advisor was real friendly and helpful

Friendly No pressing

From Javier and Branden to Octaviao. The whole team and process were great.

Stephanie the service advisor is great. She is always helpful however, there is always an issue with quality control. They just fixed a button behind my steering wheel and now I hear a scratching sound every time I turn the wheel. Now I need to call them, take time to drive out there, sit there for hours or have my wife pick me up when she has time, then we have to come back to get my car. The amount of wasted time for my the client and them to fix something someone could have check is beyond me how this happens almost 100% of the time I go there.

clarissa is the best! would definitely recommend her! thank you again !

Very welcoming and kind

Everyone was very Friendly and professional / took care of all my request with speed and efficiency.

My truck was ready quickly. Thank you

Professional and prompt

Don, Mr. Santamaria, & the Penske team were helpful and courteous to us. We are pleased with our experience of course, the Envision is really nice. Thank you!

Albert the best

Excelente servicio

Atención al cliente es excepcional desde que llegas te están esperando aunque no allas hecho cita y te atiende de lo mejor excelente equipo de trabajo y demasiado amables

Great job, quick efficient and friendly service. Will be coming back exclusively to this location for service needs

Professional and communication were good

Great service overall. As soon as I arrived I was greeted and handled my concern. Very quick and easy to get service done. Great people

almost 2hour wait for oil change plus tire roation, with appt. glad they have a tv for distraction.

Not much to say! I went to the dealership for routine maintenance and oil change. I waited for the job to be completed then drove home. I am a long term user of the Cerritos Dealership.

GREAT

Valerie and the rest of the team involved were very nice and helpful.

Tony the sales rep is very professional ! Excellent service. 10/10

Great employees and very efficient.

My service advisor, Albert Valencia has always done a great job in making sure my Yukon is serviced with quality and on time. I have always valued his approach to customer service and is a reason why I have been a loyal customer. Thanks Albert.

Check engine light is on for 2nd time in a week. After 10 hours, no results. I don’t believe it

Came in for an oil change and added some extra warranty issues which were taken care of no problem. Very impressed

Fast & Great Service by Albert Valencia Service Advisor 👍👍

fast and very thorough

I have dealt with Albert Valencia, service advisor, for many years and he has always made sure that the service required is completed with quality and on time. Thanks for your work Albert.

The advisor was great but they refused to fix the problem and claimed it’s a normal issue. If the truck made this sound when new I wouldn’t have bought it. Very disappointing that gmc doesn’t stand behind their vehicles, parts, or service.

Awesome experience, thank you

I was very pleased.

Michael Mu outdid himself when I addressed to him some concerns I had about some parts of my car been loose. Without hesitation and excuses, he order replacements for it. Oil change was amazing. We had some inconveniences while doing it. My cargo box was damaged but he offered to replace it, or reimburse the amount I spend on the item. Overall, this is my first time having a good experience with one of your employees since I got my car in 2023. Hope to see Michael again every time I go to my service appointments.

"Awesome! Always receiving great attention and top-notch customer service — a perfect 10 out of 10!

Great service. Friendly and professional staff.

the work got done quickly. They were friendly.

Needed my fluids topped off, namely wiper fluid, it was empty. I was told they’d fill it. The receipt says they filled it. Not touched at all, got home and it’s still completely empty. Should I trust that anything on that receipt was done now? I don’t think I trust things were done like it says they were done now.

AJ was very helpful, for someone working on there for only a month he seemed very knowledgeable! Richard was also great helping me get an amazing deal

The moment we reach the building, and step out from our car. Some one came and greeted us. And that's our sales person that I spoke over the phone. Everything that we talked about and agreed on over the phone are exactly what we received. NO HIDDEN THINGS! Overall - everyone are exceptional, professional, detailed! I can give them 120% Star ratings.

The people in the dealership were very patient and nice during my process of looking and buying a car. Jose Solis was our salesman and will recommend him to friends and family.

Great service

Muy bien

N/A

Excellent Experience at GMC Cerritos, The entire experience was amazing from start to finish. The process was smooth, easy, and stress-free. Alex Morales went above and beyond to make sure I was completely happy with my purchase, he was friendly, professional, and truly cared about making sure I got exactly what I wanted.I couldn’t be happier with my new Acadia and the outstanding service I received.

Had appointment didn’t leave to almost 1:00pm and it was empty saw my car there parked for hours

Very Good

Quick, Fast, Complete, turnaround time. Thanks Albert in the Service Dept.

Great team of members excellent experience

Everyone was very knowledgeable, helpful, and made it a very easy process!

Anthony is a great service advisor.

Everything went well.

everyone was really helpful

Oil change and alignment took 2 days to be completed. I only received updates after I called and left messages and my calls were returned.

Thank you for keeping my car safe. Amen 🙏

Service advisor Anthony was very excellent! He kept me updated about the status of the repairs needed for my car and with the Olive warranty agent. He is very well informed regarding his job and is very professional as well. Thank you for the great service!

Stephanie is always professional and wants to really help the customer and make life easier.

Albert Valencia was my service writer and was very professional. He walked me through every procedure that needed to be performed. Overall very happy with service today. Thank you Albert.

My oil change experience was stellar as always. I tried to make an appointment online but was unable to. So I took my car in and was greeted by Albert Valencia by name and a smile. He took great care of me.

Oil change was quick, easy and effortless. Will be going back to do maintenance at this dealership.

The service is good they are very nice people and explain everything clearly

Excelent customer service

It went well and our dealer Javier was really good at explaining our options.

Matt was great

My experience is always good when I have my vehicle serviced. My concern is having my car under a warranty I thought was to prevent me from having to pay for parts and service during a routine maintenance check if needed, because in my last two visits, I've at least (1,100) dollars. I've spoken with the service representative, about it and did not get a clear answer, as to why I am paying for parts, that are covered in my warranty. can you please provide me an answer.

Easy experience from initial phone call, to document signing, to financing. Great, thorough service from Darren, Alex, and Saul. Much different than most car buying experiences I've had.

The work was done on time .Keep up the good work.

Great experience, everyone was professional and absolutely no pressure during the whole process… thanks!

Both the Sales department, Clarissa and Matt the sales manager were fantastic. They both took great care to make the process fast and seamless. Thank you for the experience

Alex was great. The transaction went really smooth. He was nice very funny. Before we took off, he also showed me how to work everything in the car so that I would be comfortable. Thank you, Alex.

I was able to get a quick appointment. The repair took a couple hours, we took a shuttle ride to the shopping center. Unfortunately, I had to return the next day for an adjustment.

It was great

Albert my service advisor is the best. I always ask for him and he provides great service!

the service department doesn't communicate very welll for one part i needed they told me theyd follow up with me in a week and 3 weeks later i called them and theyd had it for 10 days and right now im in middle of over a month long wait for a part i was tld would take 7 days, ive left mesages for anthony and no response- very frustrating

Matt and Richard made the process super fast and easy.

Excellent service. Juan P/sales was great and knowledgeable. Darren/sales manager went above and beyond to get me to my payment goal. Erick in finance the final step was fast and thorough. Overall a great experience

Straight forward honest n got me in n out of the dealership with a new vehicle.

Thank you , penske , appreciate the fast and friendly service. I like to point out one observation, though. My truck has 300 miles still brand new, i still had to pay almost $300 just to have a fuse replaced.I thought it was a little outrageous. But either way appreciate the assistance. Thank you!

Been taking my vehicle since 2017, staff has always been top notch!

Timely, received within the promised time.