Our Reviews

Friendly and quick service!

clarissa is the best! would definitely recommend her! thank you again !

Everyone was very Friendly and professional / took care of all my request with speed and efficiency.

Don, Mr. Santamaria, & the Penske team were helpful and courteous to us. We are pleased with our experience of course, the Envision is really nice. Thank you!

Albert the best

Great employees and very efficient.

Not much to say! I went to the dealership for routine maintenance and oil change. I waited for the job to be completed then drove home. I am a long term user of the Cerritos Dealership.

"Awesome! Always receiving great attention and top-notch customer service — a perfect 10 out of 10!

Needed my fluids topped off, namely wiper fluid, it was empty. I was told they’d fill it. The receipt says they filled it. Not touched at all, got home and it’s still completely empty. Should I trust that anything on that receipt was done now? I don’t think I trust things were done like it says they were done now.

Professional and communication were good

I was very pleased.

Atención al cliente es excepcional desde que llegas te están esperando aunque no allas hecho cita y te atiende de lo mejor excelente equipo de trabajo y demasiado amables

Great job, quick efficient and friendly service. Will be coming back exclusively to this location for service needs

almost 2hour wait for oil change plus tire roation, with appt. glad they have a tv for distraction.

Muy bien

N/A

Excellent Experience at GMC Cerritos, The entire experience was amazing from start to finish. The process was smooth, easy, and stress-free. Alex Morales went above and beyond to make sure I was completely happy with my purchase, he was friendly, professional, and truly cared about making sure I got exactly what I wanted.I couldn’t be happier with my new Acadia and the outstanding service I received.

The service is good they are very nice people and explain everything clearly

everyone was really helpful

Albert my service advisor is the best. I always ask for him and he provides great service!

Very welcoming and kind

My truck was ready quickly. Thank you

Professional and prompt

Excelente servicio

AJ was very helpful, for someone working on there for only a month he seemed very knowledgeable! Richard was also great helping me get an amazing deal

The moment we reach the building, and step out from our car. Some one came and greeted us. And that's our sales person that I spoke over the phone. Everything that we talked about and agreed on over the phone are exactly what we received. NO HIDDEN THINGS! Overall - everyone are exceptional, professional, detailed! I can give them 120% Star ratings.

The people in the dealership were very patient and nice during my process of looking and buying a car. Jose Solis was our salesman and will recommend him to friends and family.

Matt was great

The work was done on time .Keep up the good work.

Great experience, everyone was professional and absolutely no pressure during the whole process… thanks!

Muy amables

This experience was better vs the previous service. There were suggestions of additional work to help extend the life of the truck. When I am met with the same Penske Service person at my arrival I know it will be a great experience.

Forgot it was a holiday when I made my appointment. However, Anthony helped me and was great.

GREAT

Valerie and the rest of the team involved were very nice and helpful.

the work got done quickly. They were friendly.

The advisor was great but they refused to fix the problem and claimed it’s a normal issue. If the truck made this sound when new I wouldn’t have bought it. Very disappointing that gmc doesn’t stand behind their vehicles, parts, or service.

My experience is always good when I have my vehicle serviced. My concern is having my car under a warranty I thought was to prevent me from having to pay for parts and service during a routine maintenance check if needed, because in my last two visits, I've at least (1,100) dollars. I've spoken with the service representative, about it and did not get a clear answer, as to why I am paying for parts, that are covered in my warranty. can you please provide me an answer.

Thank you for keeping my car safe. Amen 🙏

Service advisor Anthony was very excellent! He kept me updated about the status of the repairs needed for my car and with the Olive warranty agent. He is very well informed regarding his job and is very professional as well. Thank you for the great service!

Both the Sales department, Clarissa and Matt the sales manager were fantastic. They both took great care to make the process fast and seamless. Thank you for the experience

Excellent service. Juan P/sales was great and knowledgeable. Darren/sales manager went above and beyond to get me to my payment goal. Erick in finance the final step was fast and thorough. Overall a great experience

Thank you , penske , appreciate the fast and friendly service. I like to point out one observation, though. My truck has 300 miles still brand new, i still had to pay almost $300 just to have a fuse replaced.I thought it was a little outrageous. But either way appreciate the assistance. Thank you!

Excellent service

Tony the sales rep is very professional ! Excellent service. 10/10

My service advisor, Albert Valencia has always done a great job in making sure my Yukon is serviced with quality and on time. I have always valued his approach to customer service and is a reason why I have been a loyal customer. Thanks Albert.

Check engine light is on for 2nd time in a week. After 10 hours, no results. I don’t believe it

Came in for an oil change and added some extra warranty issues which were taken care of no problem. Very impressed

Fast & Great Service by Albert Valencia Service Advisor 👍👍

Awesome experience, thank you

Great service

It went well and our dealer Javier was really good at explaining our options.

Keywords- efficient, competent, and knowledgeable.

Great service overall. As soon as I arrived I was greeted and handled my concern. Very quick and easy to get service done. Great people

fast and very thorough

I have dealt with Albert Valencia, service advisor, for many years and he has always made sure that the service required is completed with quality and on time. Thanks for your work Albert.

Great service. Friendly and professional staff.

Quick, Fast, Complete, turnaround time. Thanks Albert in the Service Dept.

Anthony is a great service advisor.

Everything went well.

Alex was great. The transaction went really smooth. He was nice very funny. Before we took off, he also showed me how to work everything in the car so that I would be comfortable. Thank you, Alex.

They were very kind and nice too

They were very fair and there were no surprises at the end, the bill came out lower than I expected.

Following a flat tire that was replaced by AAA, I made an appointment to check why my tire failed and also asked to have my fluid checked. The Technician was very professional! The representative told me that my tires were several years old and showed deterioration . I left my car at the dealership over night because tires had to be ordered and were not on site. The next day, I was informed that I needed to repair my transmission and had an oil leak. My decision was to address those needed repairs at another time.

Very Good

Great team of members excellent experience

Everyone was very knowledgeable, helpful, and made it a very easy process!

Easy experience from initial phone call, to document signing, to financing. Great, thorough service from Darren, Alex, and Saul. Much different than most car buying experiences I've had.

Albert Valencia was my service writer and was very professional. He walked me through every procedure that needed to be performed. Overall very happy with service today. Thank you Albert.

My oil change experience was stellar as always. I tried to make an appointment online but was unable to. So I took my car in and was greeted by Albert Valencia by name and a smile. He took great care of me.

I was able to get a quick appointment. The repair took a couple hours, we took a shuttle ride to the shopping center. Unfortunately, I had to return the next day for an adjustment.

It was great

Timely, received within the promised time.

Excellent service thank you

I have been conducting business with GMC Cerritos forever! I need to compliment the entire team in the service center for all their outstanding personallization and outstanding work!

I will never be back to Penske Buick. I came for the first oil change for my Buick that has 4200 miles on it, brand new. There were no cars waiting for service, but four (!) representatives in booths. Nobody walked to my car in the first 5 minutes, so I walked to the booths trying to get someone's attention. For the next 10 minutes I was waving my arms, walking from booth to booth, asking for help. Each of the four representatives looked at me, through me, and ignored me. I went to the service area twice, only to be told to go back to the booths where I was ignored, again. At some point Stephanie Villegas walked out of the booth. She is the rudest person that I have ever met. She actually reprimanded me for being late for the appointment, though I wasn't - I spent 15 minutes trying to get her attention. Then she made fun of my Russian accent, imitated it, laughed at me, used patronizing and demeaning language. It went only worse from there, for which there is not enough space to type here. Hour and a half later, with the help of the manager, who actually stood in the service area and supervised the oil change, I got my car back. Never will I be back to this location to be humiliated and made fun of.

Michael Mu outdid himself when I addressed to him some concerns I had about some parts of my car been loose. Without hesitation and excuses, he order replacements for it. Oil change was amazing. We had some inconveniences while doing it. My cargo box was damaged but he offered to replace it, or reimburse the amount I spend on the item. Overall, this is my first time having a good experience with one of your employees since I got my car in 2023. Hope to see Michael again every time I go to my service appointments.

Had appointment didn’t leave to almost 1:00pm and it was empty saw my car there parked for hours

Oil change was quick, easy and effortless. Will be going back to do maintenance at this dealership.

Straight forward honest n got me in n out of the dealership with a new vehicle.

I just wanna give a HUGE thank you to Clarissa who sold me the truck, and also Joe from finance. For making it such an easy process on purchasing my truck. They were both very professional and polite and helped with everything i needed. After getting the run around from multiple dealers i came here and felt very comfortable and relaxed to make my purchase. So again thank you to Clarissa and Joe for your great service and hospitality and making buying my truck an easy process!

Great Customer Service!

Good customer service and very helpful

Stephanie was very helpful and responsive.

Everyone was very nice and service was excellent.

It was a breeze like always. Stephanie is always helpful. The text message communication is perfect.

Service was good and advisor was pleasant and helpful.

Schedule for service was great and easy, costumer service at the time I arrive was great, waiting time was longer but it was manageable because there is a place where you can wait that makes it fun, just at the time my car it was done with the service no one let me know about it, a selles person was the one he told about my car because he saw it outside and we where talking at that moment, and I received a notification like 30 minutes later that my car was done.

the service department doesn't communicate very welll for one part i needed they told me theyd follow up with me in a week and 3 weeks later i called them and theyd had it for 10 days and right now im in middle of over a month long wait for a part i was tld would take 7 days, ive left mesages for anthony and no response- very frustrating

Matt and Richard made the process super fast and easy.

Been taking my vehicle since 2017, staff has always been top notch!

Great service

The experience of purchasing a 2026 GMC 2500 from Penske Cerritos was phenomenal from start to finish. The entire staff was professional, knowledgeable, and welcoming, making the process smooth and stress-free. Everyone I interacted with was courteous and attentive, ensuring all my questions were answered and my needs were met. I truly appreciated the high level of customer service and would highly recommend Penske Cerritos to anyone looking for a great vehicle-buying experience.

My appointment was on time, service was excellent, and the coffee in the room was great.

Great experience as always

Michael our service advisor did amazing

Had a great experience purchasing my vehicle at Penske Buick GMC. Staff was great and helped me thought the process. I drove off with a new vehicle happy and will be returning in the future.

Tuve una experiencia muy buena , aclararon todas mis dudas y todos fueron muy amables.

Extremely helpful ,understanding and knowledgeable no complaints at all.

The work the mechanics do is always good. Service Advisor (Anthony) could work on his people skills. I’ve had most of the advisors and they have all been helpful all the way up to me leaving in my car. He was no where to be found when I was leaving for any last minute questions. Which I had and waited a few minutes.

Excelent customer service

Oil change and alignment took 2 days to be completed. I only received updates after I called and left messages and my calls were returned.

Stephanie is always professional and wants to really help the customer and make life easier.

Service guy was great, very nice and professional. Work got done quickly.

I brought my 2025 GMC 2500 HD Denali and to get a front end alignment because it’s pulling to the right service department had a vehicle for two days. I received a vehicle back and it had not been touched although my receipt claim that it had been serviced and at the Tow was out of line, and the steering wheel was straightened out, but the vehicle was exactly the same way. It was when I dropped it off still pulling to the right and the steering wheel still a little bit off, I I am a certified ASE automotive master mechanic I have been an instructor for the automotive program. I have 35 years in the automotive and diesel industry. I know the difference between creative writing and real service.

Easy scheduling and great service by Stephanie.

Excelente

The service person treated me with respect and was very friendly. Waiting room was clean. Service was fast.

It was the best experience I've ever had with

I had to keep taking my truck back for oil leaks. That their mechanic was supposed to fix. They would have my truck one day and it would leak the next day then I have to bring my truck back. They would say that they fixed all the oil leaks they come to find out there were bad gaskets. I feel that their mechanics need to do a better job when inspecting vehicles.

Everyone was polite and respectful and did not have to wait long for the service. Great people working for this dealership!

I took my truck in for an oil change and tire rotation and I paid for the inspection for leaks. The mechanic signs off my report stating there are NO leaks and everything is checked off green and then I start having leaks. I take my truck back and the mechanic says that I have a leak in my oil pan, valve covers and transmission cooling line (SMH). This just makes me think that the dealer mechanics are trying to make money. I am planning on fixing the leaks but I should get a good discounted price on it since they said there were no leaks before. The service that they did do on my truck was a good job.

good service, a bit too long though

Excellent and efficient sales manager.

Javier was very helpful in our new purchases .

The best car buying experience I’ve ever had. Darren was very upfront about the numbers and made the process extremely easy and painless. Clarissa was very professional and knowledgeable. Will definitely be buying from them again.

It was a pleasure doing business with Buick the workers was very pleasant and informative. They worked fast and efficiently. They didn’t give me the run around and got straight to the point.

Mr Albert Valencia as a service advisor is very well respected as a subject matter expert in the Buick line of automotive products and services.

I had a 1:00pm appointment. When I arrived I was greeted by one of your service rep's, they were friendly and took my truck back right away. I waited while they did the work, I was told it would take 2 hours and the work completed on time.

Quick and excellent service

Grey experience

Very professional and they did tge job on time

Everyone is very polite.

Great customer service

Quick and easy experience

The wait time was within a reasonable time frame. Staff were professional.

Friendly and quick service!

I made an appointment with Albert Valenica. On the day of my appointment Albert was not in, but he made sure my request for a ride to work was noted. Stephanie, the service advisor who assisted me was on point!

I was really satisfied with the service department specially because my first time servicing my truck

Always a good experience at Penske GMC. Great people at this place who seem to care about their customers. The service is always finished at, or before, the time estimated at the initial drop off. I will continue getting my Sierra serviced here and will almost certainly purchase my next vehicle here as well.

Overall great experience

Clarissa was extremely helpful and kind. Will definitely recommend people to shop here.

Great service

Everyone was super nice and professional

Excellent

Always satisfied when my car is being serviced by you guys!

I have dealt with Alber Valencia, service advisor, for many years. He has always done a great job in ensuring that service needed is done on time and with quality. He keeps me posted on completion time. He is the main reason I continue to utilize Penske for my service needs.

EASY TO WORK WITH

Friendly and respectful agents.

I had a bad experience with the dealership maintenance department upon arriving at the dealership I explained that my starter was not working in my car and I was charged $260 for telling the dealership. What was wrong with my vehicle? I feel like it's a very unadvantaged situation to have to pay $260 which result in a $1,600. If I would wanted to get my vehicle fixed GMC that is straight robbery. The part itself only cost $199. I don't see where the other $1,400 going to but okay I would not recommend anyone there based on because time is hard on people's and their prices are very outrageous. I asked asked the person to checked my car in about the price matching deals that GMC had. She told me they do not have such a thing but yet I read it across one of the monitors as I wait an hour to be serviced and yet I did not receive my vehicle back until 48 hours later very unsatisfied

My service advisor Michael Mu kept me informed of the service that was being done on my vehicle. All went well.

Best service Team! Always fast and exceptional customer service!

Albert V. Was my advisor. He is always very friendly and helpful. 100% choose Albert for all you service needs .

Time taken for my service was outstanding, very short time and I got my truck sooner than expected. You do not have a wash rack which Dodge always had and was great to get your truck back clean.

Excellent service, the sales person make sure I will satisfied.

Stephanie was helpful to keep good communication while my vehicle was serviced. We like going to GMC Cerritos for service.

10/10

The guy by the name of Michael in the service department was very very efficient. Very good work.

Great to work with

I’ve always had a great experience at Penske Service centers.

Overall satisfied

Excellent service. Thank you Albert

muy amables, buen servicio

Anthony was very professional and informative, as a loyal & high paying customer I feel I should have received a discount on my 3K bill. 100$ was discounted (3% off bill) which I accepted but feel it wasn't enough as I usually get a 10% off coupon which stopped arriving in my inbox. I was given the Penske discount for rental car which was nice, but if your repairs are over a certain amount also feel like that could be a loyal customer courtesy. Anthony was awesome, I just feel like the customer appreciation has diminished over the years esp for those of us who hold onto their Buicks.

Stephanie in service is great.

Service was great! Everyone always takes great care of my vehicle when I bring it. Service is done in a timely manner

Not much to say. I dropped off my car, and received a text when it was done. When I arrived to pick it up, the young lady was there waiting for me.

Great job as always

Great service, A++

Everything went well quick clean and efficient

Lovely service

When I first took my vehicle back to your dealership for maintenance a couple of months ago, I had them do a complete check on my whole vehicle and they found no leaks at that time. Next thing you know my vehicle starts leaking oil and transmission fluid. So that cost me almost an extra $2000 to have fixed. They said my front shocks needed to be changed so I paid to have that hole set up changed and they only changed the shocks. The rubber boot in the springs were not changed in all other places that I look at they changed the rubber boots in the springs and with you guys being in a dealership I know the labor is much higher and with you guys not doing that I feel that you guys are not doing a complete service, especially for the money that I am paying for labor. They have all of my issues taken care of the labor was 2200 and the parts were only 900.

Excellent

Stephanie is a great person takes care of business and she is great at what she does 10 stars for her

Great communication and suggestions for repairs

Good service respectable employees and it was quick. Thank you

Courteous, timely, knowledgeable and helpful.

Camille was an amazing sales agent. I felt comfortable, informed, and sure of my purchase thanks to her.

The attention was amazing great service

Service on time. Good coupons services available.

I was able to make a same day appointment and I was in and out within two hours.

Communication and kindness with service person

Javier from sales was a pleasure to work with. He was very respectful and attentive. He also checks in with me to see how the truck is doing. Great guy. He’s a valuable asset to your company.

Fast n easy service. In n out within an hour.

Youe dealership is a scam.

Great service, fast friendly and efficient

went in not thinking of buying but had a great experience

Jonathan was a big help

Jose Luis was very knowledgeable, and made the process as smooth as possible.

No matter what I do, I can’t stop your emails. I didn’t buy a car from you. Some idiot doesn’t know their email address and used mine. Please remove me from your list.

javier was a pleasure to deal with. made my experience pleasant and enjoyable. thank you team gmc at cerritos

Good customer service

Excelent

very helpful and great experience

Always great and honest service

Infortaintment radio Module not available. Might have to wait months for replacement part. GM should have recalled part

It was a great experience, Camille when above and beyond to help me with my payment where I was comfortable paying monthly. They understood me

I had a very good experience with Camille. She is very knowledgeable about the vehicle I Leased. The process was a bit longer than it should have been. I will tell people to go to your Dealership. Overall, Very Happy with everything especially my New Canyon!

My Service Advisor was Albert Valencia, I try to go to Albert whenever I bring my car in for service because he always welcomes me, listens to my concerns, and sees to it that everything is taken care of. If he finds something that I wasn't aware of he calls me and lets me know what the problem is, why I didn't notice it, and what the cost will be. Albert also returns my vehicle as soon as he can.

Camille was great, we went to 4 dealerships and she was the best!

My experience purchasing my truck was nothing but TOP Tier. Communication was clear, the purchasing process was quick and easy. Clarissa and Penske GMC of Cerritos team was very attentive and great to work with.

Take 2 hours + for a oil change..

Albert Valencia always greet me with a smile and by name. I tell him what I need and he handles it.

​5 out of 5 stars — Exceptional service from Anthony and James! ​I brought my car into Penske GMC Cerritos because the AC stopped blowing cold, and Anthony (my service advisor) and James (the new service manager) took incredible care of me. They quickly diagnosed the issue, kept me updated throughout the process, and got the AC blowing ice cold again in no time. ​It’s clear that James is already making a fantastic impact as the new service manager—the entire service department was professional, efficient, and welcoming. If you need your vehicle serviced, ask for Anthony! Highly recommend this team.

Not having a courtesy kidney or so off service is a gap

excellent and nice staff

Great experience

Beginning with a kind welcome from Albert Valencia up until I received my vehicle was absolutely outstanding service by every single individual. Thank you GMC Penske!

Everything was very efficient

Soy muy eficientes te tratan bien los presios son muy económicos

Good experience..

Attentive, assertive, and communicative. Top notch experience.

Excellent experience. Staff is very friendly always find ways to solve ur car problems. I would definitely recomend

Great service and follow up. Service Advisor Stephanie is absolutely amazing. She went above and beyond to assist me with my repair. Thank you, Stephanie!

I am always very happy with the service I receive at Penske Cerritos. Albert is great!

fast and easy

Both Brian and Octavio were great to work with. They were knowledgable, efficient, and enjoyable to work with.

I love the team at Cerritos GMC. They made the purchase process fast and friendly. I will definitely recommend to my friends and family.

Albert explained everything what my truck needs thank you Albert

Clarissa made everything easy from start to finish. Gave me a call and explained everything to me. When I got to the dealership everything went smooth and quick. I will highly recommend this dealership and they were very accomodating on my needs.

The team, their address all needs

Great experience i love It. Nice and welcoming.

Overall great experience, Camille and Matt were very helpful throughout the process and assisted me with getting everything I was asking for during the experience.

Camille is the most helpful Sales Representative I’ve had at GMC

Everyone was professional and friendly

They were very friendly and explained everything in detail. It was for an oil change and tire roatation. They didn’t try to sell me anything else. Good service.

Service was excellent and friendly.

Fast service great customer service

We had a wonderful experience. Javier was attentive and provided great customer service. We felt like everything from the test drive to the loan transaction was very smooth. Overall we are extremely happy with our purchase, and our experience.

This was my second vehicle purchase. Although my first one ended up being a buy back from GMC. The customer service from the Penske team was the best. They helped every step of the way. Helped me find a new vehicle got me the best rebates possible. I even left with a vehicle that had premium upgrades for almost the same price as the previous version I had that didn’t. Great work guys.

Jumped right on the service

My service advisor was very courteous and efficient. She had to order the part so I am waiting for the warranty item to be installed.

Friendly Great Service

I deal with Albert Valencia (service advisor) who does a great job in making sure that any work is completed with quality an on time

Camille Soto made my sales experience the best I’ve ever had at a dealership. Everyone was professional, hospitable and kind.

What a pleasant experience. And what a surprise to see that Jose was still at the dealer. He sold me my last truck. It was too easy as Jose knew exactly what I wanted. The rest of the sales team from the porter to the closer were too kind, and got us handled very quickly.

We worked with Jose Solis on getting my brother a new truck. He was amazing!! He made the process super fast, showed us all of our options, and explained in great detail the process of leasing a car to us since we were first time buyers. We got a beautiful 2026 GMC Canyon, brand new!!! He made sure we were comfortable, understanding all the information, and was so attentive to us. I would highly recommend GMC dealership and Jose Solis for his excellent service!!

The customer service was excellent

Amazing

As always, my service experience was stellar!

Great pricing, solid no BS sales staff

We had an amazing experience working with Clarissa Vargas when purchasing our first Buick Envista! From the very beginning, she was incredibly kind, patient, and professional. What truly stood out was her exceptional customer service—she took the time to explain every step of the process in a way that was clear, detailed, and easy to understand. Buying a car can feel overwhelming, but Clarissa made us feel completely comfortable and confident in our decision. We genuinely felt that she was being honest and looking out for our best interests, rather than just trying to make a sale—which is something you don’t always find in this industry. We also want to thank Saul from the finance department for explaining everything so clearly and thoroughly, without ever making us feel pressured to add anything we didn’t need. That made a huge difference in our experience. And a big thank you to Josue as well for all of his help throughout the process—we truly appreciate it! We are so grateful for the entire team and highly recommend them to anyone looking for a trustworthy and knowledgeable group to work with. Thank you all for making this such a positive and memorable experience!

you couldnt fix the issue of the oil pressure gauge or engine under warranty bring it back so we can see what you are talking about

Excellent customer support service

Best experience ever, best dealer I have ever been to and the staff is excellent perfection Darren and Clarissa

Great services very little wait time for my car .Albert is the BEST .

Wish there were charging stations and lids for coffee

Good service. Just expensive!!!

Great customer service! Javier and David were excellent! We were well informed about everything and talked through the entire leasing process. I had my six month old with us and everyone made our experience quick and painless! Not to throw anyone under the bus, but we felt more welcomed here than we did at Hyundai (and we were current customers there). We will be referring our family here and most likely be returning customers. Thank you all so much!

Advisor was very helpful and made it a smooth process.

Everything went well quick and easy

Arrived for appointment and Albert was there to help us. He later called us to tell us what had to be done and cost. We agreed over the phone, and he said he would call when job was done. When we went back to collect my car, he was there to finish up the invoice and explained we had 90 days to come back if any problems arose. The people there take care of the customer quickly and professionally. That's why I go back when I need car service.

I am very happy with the GMC truck.

Fast and friendly service.

Camille was excellent- best experience!!