Our Reviews

Friendly and quick service!

I wish the service person can mention about coupons for service.

Prompt service as usual.

Alex was amazing

Anthony was great, very friendly and professional

Scheduled appointment for service online. Was simple and easy to do. Dropped my vehicle off, and picked it up 2hrs later. Service Attendants are fast, friendly and courteous.

Service writer and service met expectations.

Always a pleasure, especially with Service Rep. Albert.

Waiting for over two hours for an oil and filter change and a routine inspection is excessive and very poor service. What is the point of making an appointment if somebody has to wait that long? The service rep told me it would be 60-90 minutes, and when I arrived back at the dealership after 90 minutes, I found my car parked in the east parking lot and could not locate my service rep. Apparently he was at lunch, and the work on my car was completed. What’s wrong with that picture? Why should customers wait while an employee is at lunch? Can’t service appointments and employee breaks be coordinated so that cars with completed work are available? Fortunately, there was another service rep who was kind enough to assist me - after he took care of three of his own customers and after he was able to find the keys to my car. That was another 30 minute wait. I only went to this dealership for service because it is close to the shopping center. Next time, I’ll think twice about how much Penske thinks about my valuable time.

Poor customer se

Didn't check leaks

Saturday, April 12th, I dropped off my truck for service and I left my sunglasses in there expecting them to be there later on. I picked up my truck the same day. The following say, I was wondering where my sunglasses were. I came up with the assumption that the workers probably accidentally took them. I called customer service and transferred me to talk to the manager. The manager never answered and I called multiple times. I still don't have my sunglasses till this day. I don't want the dealer to pay for my glasses, all I want is for them to be careful. This is the first time this ever happened in the 10 years I've been coming to this dealer. I don't want this to happen to other customers.

All departments, Sales, Finance and Service did an amazing job to ensure I left happy and with the vehicle I wanted. I always receive top notch service from this dealership.

Fast and Easy service!

It was very intense buying a new truck trying to get the best deal but at the end they work with me and help me get through it and I am very pleased.

Excellent

Congratulations to Albert Valencia, service advisor! We had a 7 AM appointment and he was ready for my car. The technician found an unforeseen leak. Mr Valencia called me and I gave him my approval immediately to go ahead and fix the leak. The car was ready on the same day!

The sales person Anthony Aguilar was excellent. He was very kind and informative and was not pushy at all. I noticed though on the sales form that the salesperson written on there was a Camille Soto so I asked him about it. He said that since I communicated with Camille the day before regarding a 2022 GMC terrain used vehicle that they have in stock. I told her that I can come in the following day after I spoke with her to look at the vehicle and she said that she will not be there that day, but she will endorse me to somebody else. Before I went to the dealership, I called there, and Tony was the one who spoke with me on the phone. He pointed out that since the 22 terrain did not have a roof rack that I thought I absolutely wanted for a vehicle, he told me about a couple of brand new 2024 models they have in stock that he said was marked down quite a bit. That was the reason why we went to that dealership after I have been to another dealership, looking at some of their used SUV in the category that I was looking for. I truly recommend that Tony gets all the credit for the sale. Like I said he was very nice, even though there were some mishaps with our experience there at the dealership, I still think I had a really good experience buying my vehicle from there.

GOOD CUSTOMER SERVICE

They were on time with the estimated schedule and I was surprised to find out that a few minor ad were done also. Very satisfied

Muy amables y todas mis dudas las respondieron el vendedor y el que realizó el papeleo exetentes personas

The sales Person was excellent, really helpful and kind same as the Finance people I just had an Issue with one of the service Managers who told me to get out of there when I was looking one of the truck on the back lot, No respect and he made me felt like I was stealing something. I'm Mexican and I felt discriminated for this specific person, That's not the way to treat customers specially when I bought a $100,000 Truck. Hopefully someone can do something about this.

Checking in and paying at a booth is not a good experience.

as always very nice, informative good service.

Quick & professional.

Friendly staff, fast service

I had the best experience. Camille was very efficient giving me different finance options even before coming in. Javier was very friendly and showed us the vehicle. We went on a test drive. Octavio handled the financing very quickly. It only took a couple of hours to be done with everything.

Clarissa in Sales was great. She was knowledgeable and made the experience hassle free. Dealership was clean. People were nice. Finance was nice and helpful. My only complaint was finance didn’t know his products as well as he should have.

He gave us excellent customer service very patient and understanding to what I was looking for .

The service agent was prompt, courteous and professional in getting me in to address my concerns.

Very unimpressed with the service writers. Every time I go there I feel like a 3rd class citizen while waiting to get checked in and waiting for return calls. No since of urgency and don’t get called back for several hrs. I honestly feel like they don’t care about the customers dropping off their vehicles. And to top it off. I go to pick up my truck and get handed a bill, not only when I dropped it off said I got the service contract but he looked it up. Yet still a bill till I told him again I had the service contract. Just another reason I feel like they don’t care about their customers undecided if I’ll be taking my truck there for service anymore.

great sercice

Very attentive and friendly

You finished repairs asap. Kept me informd as to progess.

MY EXPERIENCE WAS GREAT - ARRIVED FOR AN OIL CHANGE

Darren and Javier made it a very easy process, I came from out of town to see a truck I found through the gmc web site. There was never any pressure to make the deal, every one was very accommodating and made it an overall pleasurable experience.

The facility was very neat and clean and the salesperson Valerie Lopez was very knowledgeable and courteous

Camile was great. She was helpful and relayed information when she received it. She was even waiting for me when my Uber dropped me off at the dealer. Exceptional service.

I called and spoke with Matt at 10:30am last Wednesday. We agreed on a price within minutes and I showed up at 12pm. They had me on the road by 1:20. That was the most efficient and pleasant car buying experience.

The gentleman that serviced my vehicle was knowledgeable and professional. Answered all of my questions

I got charged way over my limit. I told salesman I wanted basic oil change with coupon I gave him.

My car was starting sluggishly and they diagnosed it correctly. I’m a happy driver again!

Great customer

..

Michael was professional and thorough

Got me in and out quickly

NA

Excellent service I had appointment I was greeted about representative very professional and courteous the service I had done took about a hour and forty five minutes I waited in the waiting area which really was nice with big screen tv and free coffee

Always receiving Amazing service from this dealership.

I was Excellent!

I went smooth! Alex listened to what I wanted and made it happen. Everyone at the dealership was kind and helpful

I was in and out within an hour.

Easy straightforward no bs perfect

VERY HELPFULL AND ATTENTIVE

Muy buen servicio y mucha amabilidad

Albert was very efficient and very good at explaining my cost.

When I arrived, Stephanie greeted me with kindness and professionalism. She proceeded to tell me about my options and kindly answered all my questions.

Friendly and fast service

I had a great 10/10 experience. Jose Solis was my sales person and he was great from the time i walked in , till the time i walked out with my new 2025 Yukon. the rest of the team was great as well.

Excellent customer service

Perfect

I want more answers to updating my perfect truck why can't I get any answers small things I would think I could get help with. side molding tape getting old misc.

Quick service like always

Best most professional service ever

Very nice

They managed to make it happen and got the truck I had been wanting.

The atmosphere was very nice

Since the first step into the dealership all the staff was welcome. My sales Clarissa was amazing. Very knowledgable and went out of her way to accommodate. I never felt pressured. Once I selected the vehicle it was a smooth process. I drove out of there with a huge smile.

Excellent customer service! Stephanie got me in right away for an appointment. I live in AZ and was on vacation when my car had problems. I got my car back the following day. She was always smiling and communicating amazingly with me. Got a driver to drop me off at Enterprise. Called my husband and updated him also as he was in AZ. She also helped with the warranty company. She was stellar!

Stephanie, is always professional, friendly and helpful.

Prompt service. Reasonable price. Great coffee

They completed my oil change and safety inspection very quickly

Really professional

You guys didn’t fix anything and completely ignored my concerns. Nothing works it was a fake fix. I’m taking it elsewhere

Fast service

Matt and Camille greeted us warmly as we walked in. Camille was very knowledgeable and helpful with our questions and spent the time needed to address them. The experience was comfortable and stress free.

Stephanie provided wonderful service. She clearly set my expectations for timing and was communicative.

Paid for diagnostic on vehicle. Got a second opinion from another shop. Cost half of what they wanted for repair

Everything was done as requested, I'm very happy with the service. Thank you

Asked them to check my brakes & they didn’t tell me anything about them. Just changed the oil & sent me on my way. Also wanted to change my headlight & she told me its very expensive just do it myself. Not very helpful here

The service personnel were very friendly and helpful.

Everyone was so helpful! Thanks to Camille for making me feel comfortable and sharing every detail regarding the car.

The service advisor was real friendly and helpful

Friendly No pressing

GREAT

Valerie and the rest of the team involved were very nice and helpful.

Don, Mr. Santamaria, & the Penske team were helpful and courteous to us. We are pleased with our experience of course, the Envision is really nice. Thank you!

Albert #1

Alex Morales was great

My long term relationship with Penske Buck has been outstanding. Working with Albert Valencia that always receives me to service my vehicle sets me at ease. He is transparent with my vehicles information. He continuously guides me through the process. Thank you

From Javier and Branden to Octaviao. The whole team and process were great.

Stephanie the service advisor is great. She is always helpful however, there is always an issue with quality control. They just fixed a button behind my steering wheel and now I hear a scratching sound every time I turn the wheel. Now I need to call them, take time to drive out there, sit there for hours or have my wife pick me up when she has time, then we have to come back to get my car. The amount of wasted time for my the client and them to fix something someone could have check is beyond me how this happens almost 100% of the time I go there.

clarissa is the best! would definitely recommend her! thank you again !

Very welcoming and kind

Everyone was very Friendly and professional / took care of all my request with speed and efficiency.

My truck was ready quickly. Thank you

Professional and prompt

Tony the sales rep is very professional ! Excellent service. 10/10

Excelente servicio

Atención al cliente es excepcional desde que llegas te están esperando aunque no allas hecho cita y te atiende de lo mejor excelente equipo de trabajo y demasiado amables

Albert the best

Great employees and very efficient.

My service advisor, Albert Valencia has always done a great job in making sure my Yukon is serviced with quality and on time. I have always valued his approach to customer service and is a reason why I have been a loyal customer. Thanks Albert.

Check engine light is on for 2nd time in a week. After 10 hours, no results. I don’t believe it

Came in for an oil change and added some extra warranty issues which were taken care of no problem. Very impressed

Fast & Great Service by Albert Valencia Service Advisor 👍👍

"Awesome! Always receiving great attention and top-notch customer service — a perfect 10 out of 10!

Great service. Friendly and professional staff.

the work got done quickly. They were friendly.

Needed my fluids topped off, namely wiper fluid, it was empty. I was told they’d fill it. The receipt says they filled it. Not touched at all, got home and it’s still completely empty. Should I trust that anything on that receipt was done now? I don’t think I trust things were done like it says they were done now.

I was very pleased.

Michael Mu outdid himself when I addressed to him some concerns I had about some parts of my car been loose. Without hesitation and excuses, he order replacements for it. Oil change was amazing. We had some inconveniences while doing it. My cargo box was damaged but he offered to replace it, or reimburse the amount I spend on the item. Overall, this is my first time having a good experience with one of your employees since I got my car in 2023. Hope to see Michael again every time I go to my service appointments.

Great job, quick efficient and friendly service. Will be coming back exclusively to this location for service needs

Professional and communication were good

Great service overall. As soon as I arrived I was greeted and handled my concern. Very quick and easy to get service done. Great people

almost 2hour wait for oil change plus tire roation, with appt. glad they have a tv for distraction.

Not much to say! I went to the dealership for routine maintenance and oil change. I waited for the job to be completed then drove home. I am a long term user of the Cerritos Dealership.

fast and very thorough

I have dealt with Albert Valencia, service advisor, for many years and he has always made sure that the service required is completed with quality and on time. Thanks for your work Albert.

The advisor was great but they refused to fix the problem and claimed it’s a normal issue. If the truck made this sound when new I wouldn’t have bought it. Very disappointing that gmc doesn’t stand behind their vehicles, parts, or service.

Awesome experience, thank you

AJ was very helpful, for someone working on there for only a month he seemed very knowledgeable! Richard was also great helping me get an amazing deal

The moment we reach the building, and step out from our car. Some one came and greeted us. And that's our sales person that I spoke over the phone. Everything that we talked about and agreed on over the phone are exactly what we received. NO HIDDEN THINGS! Overall - everyone are exceptional, professional, detailed! I can give them 120% Star ratings.

The people in the dealership were very patient and nice during my process of looking and buying a car. Jose Solis was our salesman and will recommend him to friends and family.

Muy bien

N/A

Excellent Experience at GMC Cerritos, The entire experience was amazing from start to finish. The process was smooth, easy, and stress-free. Alex Morales went above and beyond to make sure I was completely happy with my purchase, he was friendly, professional, and truly cared about making sure I got exactly what I wanted.I couldn’t be happier with my new Acadia and the outstanding service I received.

Had appointment didn’t leave to almost 1:00pm and it was empty saw my car there parked for hours

Quick, Fast, Complete, turnaround time. Thanks Albert in the Service Dept.

Great team of members excellent experience

Everyone was very knowledgeable, helpful, and made it a very easy process!

It went well and our dealer Javier was really good at explaining our options.

Matt was great

My experience is always good when I have my vehicle serviced. My concern is having my car under a warranty I thought was to prevent me from having to pay for parts and service during a routine maintenance check if needed, because in my last two visits, I've at least (1,100) dollars. I've spoken with the service representative, about it and did not get a clear answer, as to why I am paying for parts, that are covered in my warranty. can you please provide me an answer.

Easy experience from initial phone call, to document signing, to financing. Great, thorough service from Darren, Alex, and Saul. Much different than most car buying experiences I've had.

Thank you for keeping my car safe. Amen 🙏

Service advisor Anthony was very excellent! He kept me updated about the status of the repairs needed for my car and with the Olive warranty agent. He is very well informed regarding his job and is very professional as well. Thank you for the great service!

Stephanie is always professional and wants to really help the customer and make life easier.

The work was done on time .Keep up the good work.

Great experience, everyone was professional and absolutely no pressure during the whole process… thanks!

Both the Sales department, Clarissa and Matt the sales manager were fantastic. They both took great care to make the process fast and seamless. Thank you for the experience

Alex was great. The transaction went really smooth. He was nice very funny. Before we took off, he also showed me how to work everything in the car so that I would be comfortable. Thank you, Alex.

the service department doesn't communicate very welll for one part i needed they told me theyd follow up with me in a week and 3 weeks later i called them and theyd had it for 10 days and right now im in middle of over a month long wait for a part i was tld would take 7 days, ive left mesages for anthony and no response- very frustrating

Matt and Richard made the process super fast and easy.

Excellent service. Juan P/sales was great and knowledgeable. Darren/sales manager went above and beyond to get me to my payment goal. Erick in finance the final step was fast and thorough. Overall a great experience

Straight forward honest n got me in n out of the dealership with a new vehicle.

Thank you , penske , appreciate the fast and friendly service. I like to point out one observation, though. My truck has 300 miles still brand new, i still had to pay almost $300 just to have a fuse replaced.I thought it was a little outrageous. But either way appreciate the assistance. Thank you!

Great service

Very Good

The service is good they are very nice people and explain everything clearly

Excelent customer service

Anthony is a great service advisor.

Everything went well.

everyone was really helpful

Oil change and alignment took 2 days to be completed. I only received updates after I called and left messages and my calls were returned.

Albert Valencia was my service writer and was very professional. He walked me through every procedure that needed to be performed. Overall very happy with service today. Thank you Albert.

My oil change experience was stellar as always. I tried to make an appointment online but was unable to. So I took my car in and was greeted by Albert Valencia by name and a smile. He took great care of me.

Oil change was quick, easy and effortless. Will be going back to do maintenance at this dealership.

Albert my service advisor is the best. I always ask for him and he provides great service!

I was able to get a quick appointment. The repair took a couple hours, we took a shuttle ride to the shopping center. Unfortunately, I had to return the next day for an adjustment.

It was great

Timely, received within the promised time.

Been taking my vehicle since 2017, staff has always been top notch!

They were very kind and nice too

This experience was better vs the previous service. There were suggestions of additional work to help extend the life of the truck. When I am met with the same Penske Service person at my arrival I know it will be a great experience.

Forgot it was a holiday when I made my appointment. However, Anthony helped me and was great.

They were very fair and there were no surprises at the end, the bill came out lower than I expected.

Excellent service thank you

Great Customer Service!

Good customer service and very helpful

10/10

I have dealt with Alber Valencia, service advisor, for many years. He has always done a great job in ensuring that service needed is done on time and with quality. He keeps me posted on completion time. He is the main reason I continue to utilize Penske for my service needs.

EASY TO WORK WITH

The experience of purchasing a 2026 GMC 2500 from Penske Cerritos was phenomenal from start to finish. The entire staff was professional, knowledgeable, and welcoming, making the process smooth and stress-free. Everyone I interacted with was courteous and attentive, ensuring all my questions were answered and my needs were met. I truly appreciated the high level of customer service and would highly recommend Penske Cerritos to anyone looking for a great vehicle-buying experience.

Friendly and respectful agents.

Muy amables

I just wanna give a HUGE thank you to Clarissa who sold me the truck, and also Joe from finance. For making it such an easy process on purchasing my truck. They were both very professional and polite and helped with everything i needed. After getting the run around from multiple dealers i came here and felt very comfortable and relaxed to make my purchase. So again thank you to Clarissa and Joe for your great service and hospitality and making buying my truck an easy process!

Great service

Service guy was great, very nice and professional. Work got done quickly.

Excellent service

Keywords- efficient, competent, and knowledgeable.

I have been conducting business with GMC Cerritos forever! I need to compliment the entire team in the service center for all their outstanding personallization and outstanding work!

Stephanie was very helpful and responsive.

The guy by the name of Michael in the service department was very very efficient. Very good work.

Great to work with

I’ve always had a great experience at Penske Service centers.

I had a bad experience with the dealership maintenance department upon arriving at the dealership I explained that my starter was not working in my car and I was charged $260 for telling the dealership. What was wrong with my vehicle? I feel like it's a very unadvantaged situation to have to pay $260 which result in a $1,600. If I would wanted to get my vehicle fixed GMC that is straight robbery. The part itself only cost $199. I don't see where the other $1,400 going to but okay I would not recommend anyone there based on because time is hard on people's and their prices are very outrageous. I asked asked the person to checked my car in about the price matching deals that GMC had. She told me they do not have such a thing but yet I read it across one of the monitors as I wait an hour to be serviced and yet I did not receive my vehicle back until 48 hours later very unsatisfied

Everyone was polite and respectful and did not have to wait long for the service. Great people working for this dealership!

I took my truck in for an oil change and tire rotation and I paid for the inspection for leaks. The mechanic signs off my report stating there are NO leaks and everything is checked off green and then I start having leaks. I take my truck back and the mechanic says that I have a leak in my oil pan, valve covers and transmission cooling line (SMH). This just makes me think that the dealer mechanics are trying to make money. I am planning on fixing the leaks but I should get a good discounted price on it since they said there were no leaks before. The service that they did do on my truck was a good job.

Everyone is very polite.

I will never be back to Penske Buick. I came for the first oil change for my Buick that has 4200 miles on it, brand new. There were no cars waiting for service, but four (!) representatives in booths. Nobody walked to my car in the first 5 minutes, so I walked to the booths trying to get someone's attention. For the next 10 minutes I was waving my arms, walking from booth to booth, asking for help. Each of the four representatives looked at me, through me, and ignored me. I went to the service area twice, only to be told to go back to the booths where I was ignored, again. At some point Stephanie Villegas walked out of the booth. She is the rudest person that I have ever met. She actually reprimanded me for being late for the appointment, though I wasn't - I spent 15 minutes trying to get her attention. Then she made fun of my Russian accent, imitated it, laughed at me, used patronizing and demeaning language. It went only worse from there, for which there is not enough space to type here. Hour and a half later, with the help of the manager, who actually stood in the service area and supervised the oil change, I got my car back. Never will I be back to this location to be humiliated and made fun of.

Communication and kindness with service person

good service, a bit too long though

Overall satisfied

Service was good and advisor was pleasant and helpful.

Excellent and efficient sales manager.

Everyone was very nice and service was excellent.

Following a flat tire that was replaced by AAA, I made an appointment to check why my tire failed and also asked to have my fluid checked. The Technician was very professional! The representative told me that my tires were several years old and showed deterioration . I left my car at the dealership over night because tires had to be ordered and were not on site. The next day, I was informed that I needed to repair my transmission and had an oil leak. My decision was to address those needed repairs at another time.

My appointment was on time, service was excellent, and the coffee in the room was great.

Great experience as always

Very professional and they did tge job on time

My service advisor Michael Mu kept me informed of the service that was being done on my vehicle. All went well.

It was a breeze like always. Stephanie is always helpful. The text message communication is perfect.

I brought my 2025 GMC 2500 HD Denali and to get a front end alignment because it’s pulling to the right service department had a vehicle for two days. I received a vehicle back and it had not been touched although my receipt claim that it had been serviced and at the Tow was out of line, and the steering wheel was straightened out, but the vehicle was exactly the same way. It was when I dropped it off still pulling to the right and the steering wheel still a little bit off, I I am a certified ASE automotive master mechanic I have been an instructor for the automotive program. I have 35 years in the automotive and diesel industry. I know the difference between creative writing and real service.

Michael our service advisor did amazing

Easy scheduling and great service by Stephanie.

Great customer service

Quick and easy experience

The wait time was within a reasonable time frame. Staff were professional.

Schedule for service was great and easy, costumer service at the time I arrive was great, waiting time was longer but it was manageable because there is a place where you can wait that makes it fun, just at the time my car it was done with the service no one let me know about it, a selles person was the one he told about my car because he saw it outside and we where talking at that moment, and I received a notification like 30 minutes later that my car was done.

Friendly and quick service!

Javier was very helpful in our new purchases .

Best service Team! Always fast and exceptional customer service!

Excelente

The best car buying experience I’ve ever had. Darren was very upfront about the numbers and made the process extremely easy and painless. Clarissa was very professional and knowledgeable. Will definitely be buying from them again.

I made an appointment with Albert Valenica. On the day of my appointment Albert was not in, but he made sure my request for a ride to work was noted. Stephanie, the service advisor who assisted me was on point!

Had a great experience purchasing my vehicle at Penske Buick GMC. Staff was great and helped me thought the process. I drove off with a new vehicle happy and will be returning in the future.

Tuve una experiencia muy buena , aclararon todas mis dudas y todos fueron muy amables.

It was a pleasure doing business with Buick the workers was very pleasant and informative. They worked fast and efficiently. They didn’t give me the run around and got straight to the point.